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Amptron Servo Motor Repair and Industrial Electronics Repair USA  USA
Tel : (716) 213-6660
Toll Free: (800) 504-9996
Canada  Canada
Tel : (416) 900-5570
Toll Free: (800) 504-9996
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Servo Motor Repair Warranty

Service Procedure & Turnaround Times

Our Repair Service Procedure

  1. Amptron offers repair estimates of over 100,000 items including servo motors and servo drives and servo feedback devices.
  2. When your item is received it is photographed and logged in and Indentified for evaluation.
  3. Your unit/item is evaluated to determine if the parts suspected of failure are available.
  4. You are provided a quote and chargeable work will not begin until you approve by signature/email.
  5. Approvals are deemed obtained for RUSH‘ and ‘PRIORITY‘ repairs
  6. After approval parts are ordered and your repaired item will usually ship in 5 to 14 days via UPS ground unless specified otherwise by you.
  7. Also repaired units/items are quality control checked/load tested & photographed prior to shipping
  8. All items are double boxed to properly protect your product during shipment.

Servo Motors/Electronics Devices Shipping Procedure

1. Complete a Free Evaluation/Quote Form for each motor you want to get repaired to describe the failure of your device and submit it electronically. We will send you an RMA Number and specimen Packing Slips upon submission of form.
2. After obtaining RMA Number from us, carefully package your servo motor/electronic control unit and include copy of the Packing List with the package. (Electronics Units are very delicate. Please use care when packaging your devices. Many units arrive at our facility with shipping damage that either increases the cost of repair or renders the device non-repairable.)
3. Our normal repair service includes Free Servo Evaluation and a quote in approximately 24 hours after we receive your servo unit. The evaluation comes at no risk to you; all you pay is shipping. Once we receive your approval, the repair will typically be completed in 5 to 10 working days depending on parts availability and workload. If an immediate repair is needed, please refer to our Rush & Priority Services.

Rush and Priority Turnaround Times

We repair and deliver most control s/devices back to our customers in five business days. We also offer a RUSH (3 hours to 48 hours) response turnaround and PRIORITY (3 to 5 days turnaround) Repairs on our electronics control repair services for a nominal expediting fee.

Amptron can repair most electronics units within a matter of one or two days. We return most RUSH servo motor repairs within 24 hours after receipt. We have repaired many electronics devices the same day that we have received it. Non availability of parts will normally extend the turnaround time by one to two days. We stock many electronic parts to help us repair the controls quickly and keep turnaround times to a minimum.

Our Repair Process

Our repairs stand for 1 year in Service Warranty. Just call us and our highly trained and experienced staff will solve your problems with full customer satisfaction.

Of course we can’t guarantee we can repair every device that you might send. Please call in advance at 1+800-504-9996 (24/7) or email during working hours (9:00 a.m. to 5:00 p.m. EST) and let us know if you need rush service.

Some of Brands/ Manufacturers We Service

The list is dynamic. So if you can’t find it here? We may still be able to repair your Electronics control/device/unit. Please call us at 1+800 504-9996 or email us.

VickersYaskawaPowerTechFanucGettys MotorsIndramat LenzeMitsubishiModiconOmron PanasonicParvex RexrothSiemens Toshiba
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